Cancellation Policy:
Due to high demand for theatre space, please review the following cancellation and amendment rules:
- Deposit: The £500 deposit is non-refundable unless you provide certification from a medical professional. In extenuating circumstances, a 50% refund may be issued.
- Amendment or Cancellation of Surgery Date:
- More than 4 weeks' notice: No charge, and your deposit will remain on file for a new surgery date.
- Less than 4 weeks' notice: A £250 administration fee will be charged.
- Less than 2 weeks' notice: A £500 administration fee will be charged.
- Less than 1 week’s notice: An administration fee of 50% of your surgical fee will be charged.
- Multiple Changes: If you change your surgery date more than once, a minimum £250 administration fee will apply (even if the change is made more than four weeks in advance). Additionally, the full surgical fee will be due at this point.
- Finance Applicants:
- If applying for finance, your application must be submitted at least 2 weeks prior to the surgery date. Failing to submit on time may result in having to pay the full fee.
- The cancellation and amendment fees above will still apply to finance clients.
Re-booking After Cancellation or Date Change:
- If you change your surgery date, a new invoice will be issued, and re-booking will only proceed once the outstanding balance is settled.
Agreement:
By proceeding with your reservation, we assume you agree to the above terms and conditions. If you have any questions or require clarification, please contact our team, who will be happy to assist you.
